A Medicare ombudsman is a neutral party who helps Medicare beneficiaries understand their rights and navigate the Medicare system. The Medicare Beneficiary Ombudsman is a federal resource that helps beneficiaries with complaints, appeals, and grievances. State Health Insurance Assistance Programs (SHIPs) also provide free counseling.
Key Points
- Medicare Beneficiary Ombudsman: federal resource for Medicare beneficiaries
- Helps with complaints, appeals, and grievances
- SHIP: State Health Insurance Assistance Program — free counseling
- 1-800-MEDICARE: federal helpline for Medicare questions
- An independent agent can also help you navigate the Medicare system